Returns / Exchanges / Refunds

Returns policy

We have a 30 day returns policy. If 30 days have passed since you placed your order, unfortunately we will not be able to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. The item must be in the original packaging with any labels or tags still attached.

To complete your return, we require a receipt or proof of purchase. Please use the 'contact us' page to speak to us about your request and we will respond as soon as we can.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after the order was placed, but still unused and in original condition.

Shipping for returns

To return your product, you should mail it to: Emily Clare Ltd, 41 Woolton Hill Road, Liverpool, L25 6HU, United Kingdom.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, it may take some time for your exchanged item to reach you.

When posting your return item to us, you should consider using a trackable shipping service or shipping insurance. We cannot guarantee that we will receive your returned item if you do not.

Refund policy

Once your return is received and inspected, we will send you an email to notify you that we have received it and whether your refund request has been approved. If approved, your refund will be processed, and the balance of the order refunded to your original method of payment. Please note that this refund will not include the cost of the original shipping charges and the process may take several days.

Exchange policy

Only items that are defective or damaged will be replaced. If you require a like-for-like exchange please use the 'contact us' page to get in touch and send your item to: Emily Clare Ltd, 41 Woolton Hill Road, Liverpool, L25 6HU, United Kingdom.